We want you to be confident trying GEPSCOUT. This policy sets out exactly when you can get your money back and how to request it.
Summary
- 7-day money-back guarantee on your first purchase, no questions asked.
- Cancel any timeafter the 7-day window. You'll keep access until the end of the billing period you've already paid for, but there is no prorated refund for the unused portion.
1. 7-day refund window
If you purchase a GEPSCOUT subscription (monthly or annual) and decide within 7 calendar daysof your first-ever payment that it isn't for you, email us and we will issue a full refund. You don't need to explain why.
The 7-day window applies only to your first subscription purchase. If you previously subscribed, cancelled, and then re-subscribed, the re-subscription is not eligible for a refund under this policy.
2. Cancelling after 7 days
You can cancel your subscription at any time — from your account page or by emailing us. When you cancel:
- You'll retain access to GEPSCOUT until the end of the billing period you've already paid for (the rest of the month, or the rest of the year, depending on your plan).
- No further charges will be made to your payment method.
- No prorated refund will be issued for the unused portion of the current billing period.
3. How to request a refund
Email sistemahub1@gmail.com from the email address attached to your GEPSCOUT account. Include the approximate date of your purchase. We'll acknowledge within 2 business days and, if eligible, instruct our payment provider Paddle to issue the refund to your original payment method.
4. Processing time
Refunds are issued by Paddle to the payment method you used at checkout. Once approved, the refund typically appears on your statement within:
- 3–5 business days for credit and debit cards
- 1–2 business days for digital wallets (Apple Pay, Google Pay)
- Up to 10 business days for bank transfers
Actual timing depends on your card issuer or bank and is outside our control.
5. Chargebacks
If you initiate a chargeback or payment dispute without first contacting us, your account will be suspended and you will not be eligible for any future refund under this policy. We ask that you email us first — we'd rather refund you cleanly than lose a dispute.
6. Exceptions
In rare circumstances outside of this policy (for example, a documented service outage you paid through) we may issue a discretionary refund. These are evaluated case-by-case. Email us with the details.
7. Legal relationship to our Terms
This Refund Policy is part of our Terms of Service. Nothing in this policy limits any statutory rights you have as a consumer in your own jurisdiction — for example, EU/UK buyers of digital goods continue to have the rights granted by their local consumer protection laws, and those rights prevail where they give you more than the 7 days described here.
8. Contact
Refund questions: sistemahub1@gmail.com.