This policy explains when a GEPSCOUT paid-access purchase is eligible for a refund, how to request one, and what happens to access afterward.
Summary
- Your first paid-access purchase has a 7-calendar-day money-back guarantee.
- Later purchases, extensions, and unused time after that window are not normally refundable.
- Checkout is currently a one-time purchase and does not renew automatically.
- Mandatory consumer rights that apply to a defective or non-conforming service remain unaffected.
1. First-purchase guarantee
If GEPSCOUT is not right for you, you may request a full refund within seven calendar days after your first-ever monthly or annual paid-access purchase. The request must be sent from the email address on the GEPSCOUT account. You do not need to give a reason.
This voluntary guarantee may be used once per customer. We may consider accounts, payment methods, and materially related identities when applying the one-time limit. A later purchase, extension, plan change, or purchase through another account does not create a new first-purchase window.
2. After seven days
After the first-purchase window, paid access ordinarily remains available until its stated expiry. We do not normally issue prorated refunds or credits for unused time, failure to use the Service, a change of mind, missed opportunities, or a third-party outage. Because purchases do not auto-renew, no cancellation is needed to prevent a future charge.
3. Duplicate, unauthorized, or failed delivery
Contact us promptly if you believe you were charged more than once, did not receive the paid-access period shown at checkout, or did not authorize a payment. We will review the payment and account records and provide the remedy required by applicable law. We may ask for information reasonably needed to verify your identity, account, and transaction.
4. Requesting a refund
Email hello@sistemahub.com from your GEPSCOUT account email and include the approximate purchase date. Never send a full card number, CVV, password, or banking password. We aim to acknowledge requests within two business days, but review time can vary when payment-provider or identity checks are needed.
5. Approval, access, and processing time
An approved refund is initiated through PayMongo to the original payment method where supported. We may end the refunded paid-access period when the refund is approved or initiated. The time for funds to appear is controlled by PayMongo, the payment method, and your bank or issuer and is outside Sistema Hub's control. Fees, exchange-rate differences, or delays imposed by your financial provider are also outside our control except where law requires otherwise.
6. Abuse and payment disputes
The voluntary guarantee does not cover fraudulent requests or attempts to obtain repeated first-purchase refunds. We may deny a voluntary refund where there is reasonable evidence of fraud or abuse, without limiting any mandatory rights. Please contact us before opening a chargeback so we can investigate. We may suspend access while a payment reversal, chargeback, or fraud review is pending.
7. Service issues and legal rights
We may provide a discretionary refund or credit in exceptional circumstances, but doing so once does not require us to do so again. Nothing in this policy excludes or restricts mandatory rights or remedies available under applicable consumer law, including for a service that materially fails to conform to the agreement. Where this policy conflicts with a non-waivable legal requirement, that requirement controls.
8. Relationship to other terms
This Refund Policy forms part of our Terms of Service. Personal data used to review a request is handled under our Privacy Policy.
9. Contact
Refund questions can be sent to hello@sistemahub.com.